Flipkart — Guitar replacement product not received

Hii..My name is Karishma Madav...order id. OD[protected]. i ordered guitar which i recieved on 24th january 2023..i put it for replacement on 25th january 2023 and my product got picked on 26th january.I have paid 5598 rs for that and today is 23 february 2023 and i have still not received my replacement product.Every time i call customer care they just ask me to wait for 24hrs backend team will contact you..but its almost 1 month i have not recived single call from the backend team to solve my problem..i have called customer care almost 30th times...everyone is asking me too wait..but it is almost 1 month still how much time should i wait..no one is solving my problem just giving me never ending next dates.Now i am done with the product i just want my money back.