[Resolved]  Flipkart — hackers stole account delete and ordered products

Address:	Mumbai City, Maharashtra, 400068
Website:	www.flipkart.com

On 16th November 2018, few hackers breached Flipkart exclusive customers database who had Pay Later facility. The hackers later changed the credentials of my account and booked a mobile phone worth 15000 INR using my Pay Later payment mode. Since they had changed the login credentials of the accounts I was unable to access my account but as soon as I received an email about logins change I immediately informed Flipkart team about via call and as well as on Twitter along with the screenshots.

Flipkart team neither helped me out to get back the access of the account nor they blocked the order made by hackers through my account which got delivered 3 days later on 18th November somewhere in interiors of Karnataka which is more than 1000kms away from my current location.

After 100s of follow up and calls and sharing my govt. ID proofs 3-4 times on 19th December that is after 35 days they gave me the access of my account back with the pending bill of 14999 + 400(late fees) = 15399/- INR and constantly reminding me with SMS to pay this due.

Thefts like this have also been reported in the news. Please see this report https://www.telegraphindia.com/states/bihar/bihar-cops-nab-2-teens-for-stealing-...⇄flipkart-e-wallets/cid/1676616

Neither I shared the OTP with anyone nor I clicked on any suspicious link. I am too from IT background and I know the internet security and safety very well. This hack happened at Flipkart's end then how I am liable to pay for it? why they are making me go through mental harassment?

I want these 2 actions taken immediately: 1. Remove transactions made on Nov 15th from my account history - including two Oppo phones and trousers. 2. Remove the associated charges from my Flipkart pay later account so that it does not affect my credit score.