[Resolved]  Flipkart — harassing me & not providing replacement/refund of damaged shoes (tr derby men) received

Address:

4B GANPAT BAGLA ROAD 2ND FLOOR, Kolkata, West Bengal, 700007

I ordered an shoes from flipkart along with a mobile phone. The same came & it was a damaged product since it has torn on above, holes near shoes laces & beside it that is in the sole portion it was appearing the someone has used the product. On seeing such condition i raised an replacement request to flipkart for the same. The request has been generated & being accepted by the seller also for replacement. But from that date to till date more than 15 return request has been generated but the product is not being picked up by flipkart. The main reason for the same is flipkart delivery partner ekart. Everytime the return request is accepted the same is being rejected by the wishmaster (Flipkart delivery partner ekart) without even visiting my house. Everytime the product is scheduled to be picked up from my home it didn't come stating that product has not been verified as specified. But the reality is delivery executive is not even coming to my home & talking with me in phone rubbish & in slang languages. I even contacted flipkart for more than 100 times & mailed them more than 50th times, but all of them are giving deadline & doing nothing. As i am highly frustrated & harassed by this attitude of flipkart from the past 2 months, i humbly request consumer forum to provide me my refund & taught flipkart a lesson so that other consumer don't get harassed so badly