Flipkart — harassment

I sent you the following mail a few days back,

(I ordered an MI led tv last year. I was experiencing some problem in it and it was in the warranty period so i contacted customer care when i found out that the serial no. on the invoice of the tv is incorrect . It doesn't match with the serial no. of television. So there is no evidence that the tv is original. There is no record of the tv although i bought it from such a trusted website. The flipkart team assured that they will take it back and refund the amount. The Tv was uninstalled and packed on 13.09.2019 but has not been picked up till date. Its almost a month now and no further action is being taken. I have contacted the team hundreds of times but all in vain. They have been just giving me dates for the pickup which never occurs. I have been experiencing a lot of difficulty. Also at least one person has to stay at the house in the hope of pickup. I am just fed up now. Kindly take an action as soon as possible.

Either pick it up
or
If not, provide me with some satisfactory compensation
Otherwise i will have to go to consumer court for customer harassment and wrong product delivered. )

The next day I received a call from Rakesh R (customer support team). He assured me that my problem would be solved by 5 October but still there is no progress. I have never experienced such a disappointment from any online website except flipkart. You are just pushing me to raise this issue in the Consumer court.

Thank you
Vijender Singh
[protected]