[Resolved] Flipkart — hdfc credit card offer not applied [ order id : od[protected] ] | |||
The Big Freedom Sale started at 9th Aug 00.00AM . and also Infinix Note 4 "Buy Now" option was enabled by 9th Aug 00.00AM . According to Flikart website, we all know that in this SALE duration HDFC credit card offer of 10% discount was there. I purchased this mobile during that offer period but Flipkart didn't give me credit card discount. I had raised the complaint with Flipkart's Customer Service for [Incident: IN[protected]] which was supposed to be resolved by 11 Aug, 11:30 AM. according to their email Today by 12 Aug 11.30AM, I checked with their customer care, But at first their executive started denying my eligibility for HDFC credit card 10% discount offer and also didn't find my existing complaint (or any other) under my account. But later after giving her my already registered complaint [Incident: IN[protected]] she magically found it. ( I requested her to, let me speak with her senior executive ) Later ... speaking with her senior executive (which he claimed), I have received the same response that it will be resolved. Which I doubt, because their customer care executive don't find HDFC card discount offer along with my order even though it was purchased during that duration. It's Flipkart's internal programming error that offer is not reflecting along with my order even although it was purchased during that offer period. As a proof I have HDFC credit transaction pin received SMS and Flipkart's Order Confirmation. This is my request : Please resolve this issue as early as possible.Already you have taken extra day and still haven't resolved my issue yet. Otherwise I have to return this product.I promise you i will never buy any thing from you again. P.S. : I spoke with 4 of Flipkart's customer care executives, and 2 of their cutomer care executives denied my eligibility at first but after successfully wasting my 45mins time... they magically found that they were wrong and I should get that offer. Was this information helpful? | |||
Sep 24, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Aug 17, 2017 Flipkart Customer Care's response We will revert on customer complaint.
Verified Support Aug 19, 2017 Flipkart Customer Care's response As per the complaint there was a check made internally and found that the customer was not eligible for the offer hence same has been informed to customer
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