[Resolved]  Flipkart — hdfc credit card offer not applied [ order id : od[protected] ]

Address:400068

The Big Freedom Sale started at 9th Aug 00.00AM .
and also Infinix Note 4 "Buy Now" option was enabled by 9th Aug 00.00AM .

According to Flikart website, we all know that in this SALE duration HDFC credit card offer of 10% discount was there.

I purchased this mobile during that offer period but Flipkart didn't give me credit card discount.
I had raised the complaint with Flipkart's Customer Service for [Incident: IN[protected]] which was supposed to be resolved by 11 Aug, 11:30 AM. according to their email

Today by 12 Aug 11.30AM, I checked with their customer care, But at first their executive started denying my eligibility for HDFC credit card 10% discount offer and also didn't find my existing complaint (or any other) under my account.
But later after giving her my already registered complaint [Incident: IN[protected]] she magically found it.
( I requested her to, let me speak with her senior executive )
Later ... speaking with her senior executive (which he claimed), I have received the same response that it will be resolved.
Which I doubt, because their customer care executive don't find HDFC card discount offer along with my order even though it was purchased during that duration.
It's Flipkart's internal programming error that offer is not reflecting along with my order even although it was purchased during that offer period.

As a proof I have HDFC credit transaction pin received SMS and Flipkart's Order Confirmation.

This is my request : Please resolve this issue as early as possible.Already you have taken extra day and still haven't resolved my issue yet.
Otherwise I have to return this product.I promise you i will never buy any thing from you again.

P.S. : I spoke with 4 of Flipkart's customer care executives, and 2 of their cutomer care executives denied my eligibility at first but after successfully wasting my 45mins time... they magically found that they were wrong and I should get that offer.
Was this information helpful?
No (0)
Yes (0)
Sep 24, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Aug 13, 2017
Updated by abhishek131
Now Flipkart created new Incident number : IN[protected]

Dear Flipkart, Why you couldn't update existing Incident IN[protected] ?

I registered complaint on 9th Aug and still you haven't resolved it yet.
Aug 13, 2017
Updated by abhishek131
correction **
New Incident number : IN[protected] received on 13 Aug 2017)
Verified Support
Aug 17, 2017
Flipkart Customer Care's response
We will revert on customer complaint.
Verified Support
Aug 19, 2017
Flipkart Customer Care's response
As per the complaint there was a check made internally and found that the customer was not eligible for the offer hence same has been informed to customer
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46700
    Pending
    0
    Resolved
    25440
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information