[Resolved]  Flipkart — holding money and not delivering product

Order no od[protected] was placed on 27/12/2018 and as per you people it was to be delivered by 31/12/18.
29/12/18 it was showing that the product has reached the nearest hub mohali. From 29th everyday it was showing that order is out for delivery but during evening your message changes to "pin address mismatch". I have called you people everyday since 29th and asked if there is any issue related to delivery address i can guide you to reach me or even i was ready to come to your location to pick up the delivery, but your customer support asked me to wait till 31st and was sure that product will be delivered by that date.
On 1st of jan you people messaged me that issue will be solved by 5th jan and product will be delivered to me by that date.
Now on 2nd jan you have messaged me that order cancelled and refund initiated, i have called your customer care but stupid people seems to be too helpless not ready to register complaint neither know what has happened, i felt like i am talking to some robot while discussing issue with them who just no 2 words "sorry sir" and "you are valuable customer" rest why they are there to attend the call they themselves don't know.
I am writing this mail to escalate the issue and tell that i am not ready to accept the refund, you have already wasted 10 days of mine and have even blocked rs 8, 000 of mine for almost 10 days till refund happens. I don't need refund i need a product for which i have paid you on 27/12/18. Fooling people like this and blocking there money, not even bothering to call or intimate from your end if any such thing happens is unethical (If any ethics is there in your company),
Kindly deliver it as soon as possible. And if possible mail me or call me.

Regards
Sahil dutta
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