[Resolved]  Flipkart — honor 7s, 16gb

Address:	Allahabad, Uttar Pradesh, 211002
Website:	www.flipkart.com

I had bought a mobile phone (Honor 7s, 16gb) from flipkart (Order id: od[protected]. Within first 2-3 days its battery started draining rapidly and also some weird problems started occuring like auto-deletion of contact photos, improper functioning of contact search option, etc. We immediately called customer care and reported about the problem. The customer executive said a technician would come to check and troubleshoot the mobile and if the problem persists, they will refund the money based on the technicians feedback. After few days the technician came and after seeing the problems, replaced the mobile with a new one. After few days the same problems started recurring and so we called the technician again. This time after seeing the problems he said he will share his feedback with flipkart and they will refund the money. Next day, we called flipkart customer service to check when will the pick-up be scheduled for the mobile. We were surprised to find out that the flipkart wouldn't refund the money because the technician had given a feedback that the mobile was working fine and there wasn't any need to refund the money.
We told the customer executive that it is not true, the technician agreed to get our money refunded but the customer executive said he was helpless as in his records the feedback was positive. Since then we have tried to call the technician multiple times but he is not answering any of our calls (Technician name: sandeep, mobile no: [protected]). Also, the flipkart executives are totally ignorant about our story and have closed our complaint based on the technician's lie. There is no transparency at all in this process. This is very annoying and dissappointing. We never expected this from a company like flipkart, have been trusting and buying products blindly from it but this is highly unprofessional. That mobile is useless and we are helpless. Please take that mobile back whether or not you refund our money! It will be a huge favor! This is highly dissappointing!