Hi Team, My name is Hanuman Mali, I was planning for Manali trip in December month, considering the pick season time of snow and high hotel rate in last moment I thought of making hotel earlier so I made booking on 8th September month. While checking on different website i came across flipkart travel business recentrly started and i was getting good deal I booked it from here.
Later i thought of lets verify from Hotel, if they have received booking or not. Even so many follow with Hotel I did but they did not received any booking. I approached Flipkart travel on 12 September, In start they investigated and said everything is fine your booking is done but later after so much call follow finally they agreed that booking is not made due to more than 90days gap in check in time and they promised me saying by end of november we will get your booking done in Hotel. Now again on 26 November i followed up with hotel but no booking received yet.
By today 28 December flipkart now saying they are still working on it also they are saying you go and check in if booking still not made on check in day then we will make you shift some other hotel.
is this something they are making joke every time. if some one make plan for trip then person will book everything in advance from hotel to car or flight specially when family along with to avoid any last minut rush. and this people saying to wait till last moment.
Now the rate I have already booked was so much competative rate that i will not get it anyway. infect i need o pay atleast 4 times more now.
I want flipkart should make booking in next few days add it should be refreclted at hotel end else i need to cancel everything becaue last monent booking will impact on trip budget.
Flipkart started travel business but they dont know how to fulfil the cusomer request. @Ankita @Mitesh from travel customer execuitve team handling thi.
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