[Resolved] Flipkart — Housefull Engineered wood study table

Lohani Vibhor

from Hyderabad, Telangana

Address:	530032
Website:	Www.flipkart.com

This is regarding the study table ordered on 18 dec 2016 ( order id :- OD[protected].
Few planks were damaged when i had received the table .this was identified by the carpenter who visited for assembling on 28 th dec 2016.
I requested for a replacement .
But the replacement never happened even after following with the executives and sending pics of damaged planks.
Then came a replacement pack with 4 planks and a lock.
Again in that package one damaged plank " F3 " was missing, i kept on following with flipkart executives but even after two months the issue is still unresolved, finally the table was assembled with the damaged part .I had even posted on Flipkart FB page, now daily I get a call from a Flipkart executive saying that we are sorry for this and we are trying to resolve the issue .
A simple issue is not being resolved in 2 and a half months .And when flipkart offers 10 days replacement while purchasing the product, why it is not fulfilling it .
This is a type of harrasment for the customer.

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Apr 20, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Mar 14, 2017

Updated by Lohani Vibhor I Had purchased an AC 1.5 tonns carrier 5 star on 3 rd March, 2017 during the offer period for free installation worth ₹ 1500.
But after the delivery of the product, the installation team called up and said to pay the amount for installation and when i told them about the offer, they said we have not been informed regarding it .
When I told the issue to Flipkart customer care, they gave an excellent solution to pay the installation team and then they would refund the amount in flipkart wallet.
First of all while purchasing nothing of this type was written in the product page and second even if i have to pay initially refund must happen in my bank account not Flipkart wallet.
Earlier flipkart was giving very good customer service but nowadays, i had two issues in last two months .

Verified Support

Mar 20, 2017

Flipkart Customer Care's response We can see that this issue has already been addressed by our team and the resolution has been provided to the customer.