[Resolved] Flipkart — hp pen drive

Girish1982

from Pune, Maharashtra

Address:	Pune, Maharashtra
Website:	flipkart.com

I had purchased couple of hp pendrives v.250w 64gb. After receiving the same, we had sent it to the movie guy who was supposed to put wedding videos and send back. He added the same but the content was not playing in tv or laptop.

Flipkart told us to get in touch with hp and what a nightmare really. Hp in our area said to visit another office which was 15 kms from our place. After visiting there they said to visit their distributor which was another few kms away. However, we called them before visiting (Good thing really), they said they are not incharge of this model, they guided us to another distributor.

Finally that distributor claims these are imported pendrives (Made in taiwan) and do not have any key number or date or anything on it.

Though unofficially the first hp office claimed these pendrives to be fake.

We are stuck as these distributors are unwilling to help and flipkart needs do certificate to claim the supplier.

Since flipkart claim genuine products are sold on their website, how come we have come across a fake item?

To top that, flipkart have a terrible customer care, i really mean it... Terrible.

Don't know what to do as these pendrives are useless and our money is wasted.

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Jan 11, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 02, 2017

Flipkart Customer Care's response Complaint : received fake product

Solution : Interacted with the customer regarding the issue, customer addressed the fake product issue post 10 days replacement policy hence denied the request, has an exception we can help but need the brand service center written documentation mentioned fake product, Customer told bran denied to provide the certificate more no more comment s closing

Dec 05, 2017

Updated by Girish1982 Since you guys are not helping, neither HP is doing anything. Let this be a lesson to Flipkart...Stop Selling Fake products on your website.