Flipkart — huge Delay in Delivery and no action from Flipkart except falseassurance for another 2 days

Address:

Bangalore, Karnataka

Incident:[protected] Order ID: OD[protected] Tracking ID:17868783 Reference id:[protected] Above order was placed with Flipkart on 9th with online payment (I wish I had opted for cash on delivery) and Due date of delivery confirmed was 12th May. Until EOD 12th, there was no communication. When I called CS, they asked to confirm the address and said it will be delivered in next 2 business days which was 14th May. I insisted speaking to next level supervisor who confirmed the delivery on next day by noon. however nothing happened for next 2 days. When I called on 14th May EOD, lady repeated the same line "kindly confirm the address and it will be delivered in next 2 BD". I said same thing was told 2 days back and I suspect same thing will repeat after 2 days. she said there was no log about your previous communication. then I realized, CS team actually does not record telephonic conversation. hence I sent an email. however, unfortunately, same thing is still being repeated even via email and to add to that, I got an email notification that Incident[protected] is resolved now. is there a escalation contact detail? I am asking tehm to refund my money, that also they are not doing. now the situation is for the purpose I placed that order is already past and I am in no hurry and can go to a shop and buy