Flipkart — Hugo hoverboard

A hoverboard was purchased by us. Amount paid was inr 23, 999. The product delivered was different than what was booked (Inferior quality and changed colour). Additionally the product does not perform as expected and the battery has already failed. Repeated approach to the supplier directly has not resulted in any outcome, except delays and false promises.

We request you to kindly get the product replaced or money refunded. Presented below is the log of communication with the supplier which will prove our position.

14/01/17, 3:44 pm - hogo hoverboard: hello
14/01/17,
4:02 pm - mahua😀:

14/01/17, 4:03 pm - hogo hoverboard: can you please send the invoice copy

14/01/17, 6:36 pm - mahua😀:

14/01/17, 6:38 pm - hogo hoverboard: ok

14/01/17, 6:38 pm - hogo hoverboard: i will call you asap.

15/01/17, 12:09 am - mahua😀: i was promised for a blue one but the packet contained golden. 23999 cost is not less.
At least product should be good.

22/01/17, 11:42 am - mahua😀: what's the status?

22/01/17, 11:42 am - mahua😀: almost 7 days done no reply from u

22/01/17, 12:39 pm - hogo hoverboard: sorry for that

22/01/17, 12:40 pm - hogo hoverboard: i am out of indai

22/01/17, 12:40 pm - hogo hoverboard: india

22/01/17, 12:40 pm - hogo hoverboard: just wait for few days

22/01/17, 12:40 pm - hogo hoverboard: please

26/01/17, 2:16 pm - mahua😀: i am still waiting

26/01/17, 2:18 pm - hogo hoverboard: k

26/01/17, 2:18 pm - hogo hoverboard: wait for 2 days more

10/02/17, 12:26 pm - mahua😀: i waited for more than 10 days

10/02/17, 12:26 pm - mahua😀: please send me your email address

10/02/17, 5:57 pm - hogo hoverboard: my service centre is in delhi

10/02/17, 5:58 pm - hogo hoverboard: send your product if possible

10/02/17, 6:30 pm - mahua😀: that was not told by flipkart when we bought the product

10/02/17, 6:31 pm - mahua😀: 24k product and u r handling this way

10/02/17, 6:32 pm - mahua😀: send me your email address