Flipkart — i am a highly dissatistifed customer who is feeling harassed by the unprofessional behavior of flipkart

Address:

G-2, 6/155, Media Enclave, Sector-6, Vaishali

I am a highly dissatistifed customer who is feeling harassed by the unprofessional behavior of flipkart and its employees yet again. I have been a victim of flipkart before and stopped using its services for online shopping way back in 2017 but thought i should give another try hoping things have improved but i was wrong. If wish to check, my account is on name kumar alap (Registered mobile number: [protected])

This is regarding a recently placed order o[censored]berlyfe two seater sofa cum bed (Order id od[protected], order placed on may 09, 2020 that costs inr 8199. Got advised that order will reach me on may 19 and was even shipped on time to reach nearest 'ghaziabad_central hub' on may 16, the district i stay in. Since then i have got in touch with customer service team of flipkart three times and each time, they suggest they have escalated my issue to the concerned team and i will get an update within 48 hrs. I have not been advised on any tentative date of delivery and no other update on the issue all three times. When i called 2nd time (May 24-25), i suggested that i[censored]nable to deliver by 30th may, i will cancel my order. No when i tried to connect with customer service executive (Shubnam) on 30th may, i was again given the same response and when request to cancel my order, i was advised that i can't cancel my order since its in transit and an excuse that my area is in containment zone, where as they have themselves delivered 3 other products in last 10 days, leave other e-commerce companies who have delivered more than 15 items to my address in last 1 month. This puts me in a fix of a situation because for 20+ days, i am not able to receive an order, not getting an update on tentative delivery date, not getting a response from team on possible reason for delay, not allowing me to cancel my order so i can place the order with other a much reliable platform for e-commerce. Please sort this matter and close this issue so i can get relieved of the displeasure caused by flipkart yet again.

Also, its amazing, how there is no email id to connect with for an issue from flipkart. Kudos! God knows how you all are still in business and no doubt your arch rivals (Amazon) are prospering. Does your management ever pay attention towards customer issues, social media is full of it.

Kumar alap
[protected]