[Resolved]  Flipkart — I am complaining because I got wrong cheap product instead of phone

Sir/mam i ordered realme 8 which cost me 15999 from Flipkart and then on right date i got delivery but when i received its packaging was totally fine and then i started making unboxing videos as i usually make of costly purchases from online but when i opened the box i was there i found 3 bundles and some loose envelope then i immediately try to call flipkart customer care but there number was unreachable after a lot try when call not connected i post return request and then there i request for call and after some time i got call from flipkart customer care team and i told him all incident and they told me that their team will investigation and i will get report before 8 September means i ordered phone on 22 August 2021 and i received wrong delivery on 27 August and i wait till 8 September almost 12 days and my time which is wasting is different and because of this i am taking lots of mental stress and now they are saying the sellers is saying that he had delivered right product so i will not get refund or replacement and they are saying me to file fir.
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Oct 9, 2021
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2021
Flipkart Customer Care's response
Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.
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