Flipkart — i am complaining regarding repairing for my mobile phone

I purchase a realme x (Space blue, 128gb) mobile phone from flipkart and along with i purchased a complete mobile protection 1 year package from jeeves consumer services having policy number jppoffk2238012. Now screen of my above said mobile phone is not working. And i registered complain to flipkart and jeeves.

And jeeves share the claim id - ad[protected] and took extra 1500 rs from me and said we will pick up your phone and will repair.

Its has been 1 month, but i didn't get my claim and they didn't repair my screen. I called many times to customer care but they didn't response

Kindly help to repair my mobile screen otherwise ill take another step for your fraud nature