[Resolved]  Flipkart — i have been charged without delivery and the order is shown as delivered

Address:	560048
Website:	Flipkart site

Hi,
Flipkart service has gone from bad to worst. They are not at all reliable. I have ordered products from several online portals and no where it has happened where i have cancelled an order, told the courier person not to deliver and then i get a delivery notification that the order has been delivered and the online porta here flipkart is still charging me the money. The courier person is unreachable. I have called him several times and he is not picking up the phone. I have attached my call records, and it can be seen how many times i have called him. I am attaching my mails which i have sent to flipkart.

Mail 1
Hi,
I am not sure how the order is delivered. For me it looks to be a clear case of cheating. The order of incidence is as follows.
1) i placed the order on 10th
2) i cancelled on 11th.
3) i got a call from mithilesh, the flipkart delivery person on 12th around 12am, and i told him that i have cancelled the order.
4) i got an sms on 13th at around 8 that my order has been delivered. I called the wishmaster and he didn't pick my call
5) i called the wishmaster several times, his phone was coming switched off and later it was on and he is not picking up the call.

I need the following things to be confirmed.
1) exact time when he has entered my apartment. I have got the cctv camera installed and cctv footage and that can be checked.
2) why is he not picking up the call? I am attaching the message of the wishmaster which i have received and my call log where i am calling this person. Why is he not responding?
3) to whom he has delivered?
4) please ideally file a fir and put the imei number of the new phone on surveillance. You cannot create problem for your customers for the fraud done by the delivery person.

Mail 2

You should also notice some more points.
1) why is there a delay in calling me first and then delivering. I got the call from the delivery person and 11 am on 12th october and then it was out on delivery on 13th october at around 8:19 pm. Why is there something much delay in delivering. I have ordered so much from flipkart and amazon and i have not seen this type of delay.
2) the more delay you do it is more harrassment to me, since you are charging me for a cancelled order and without delivery.
3) i need the complete details of the delivery person along with his address. I will be filing a police complaint against him. If flipkart and the courier company are not part of the scam please pass me the details. I am attaching the name and phone number of the delivery person.

This is the response which the flipkart folks are giving me. All the onus is on me to follow up, and they are taking their own sweet time for the resolution

I have raised an escalation on 13th

Flipkart response thru sms

We have escalated your issue to the concerned team. We will resolve your problem by 19 oct, 9:00 pm. You will get a call from a number starting with +9180679

After this there was one call and they have dropped n email and they are sitting idle

Hi manu,

We tried contacting you on 9916* about your order od[protected] for redmi note 5 pro (Blue, 64 gb) but weren't able to reach you.

We’re sorry to hear that you haven't received your order.

The courier service provider, dotzot has confirmed that the shipment with tracking id[protected] was delivered.

We’ve asked them to send us a copy of the delivery acknowledgement that would have the details of the recipient along with their contact number and we'll email this to you within 2 business days.

Hope this helps.

Regards,
Akhil pillai
Flipkart customer support