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[Resolved]  Flipkart — I have received wrong product and the replacement is denied by flipkart

I have ordered 1 air fryer to gift it to my grind on his wedding. The cost of air fryer is Rs. 4834 on 8jan2019. I gifted the product to my friend on his wedding. My friend went to his honeymoon after his wedding and came back on 28 jan 2019 and opened the product. He found a cheap quality Roti maker instead of air fryer in the box. I called up customer care so they said return or refund policy of your product is over and now we are sorry. And they are not at all ready to consider the request.
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Complaint marked as Resolved Mar 13, 2019

Complaint Status


[Feb 01, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response Feb 08, 2019 We will revert on it.
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    Flipkart
    Customer Care Service
    Customer satisfaction rating
    70%
    Complaints
    30524
    Pending
    1025
    Resolved
    20826
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
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