[Resolved]  Flipkart — i order product, amount debited but order not delivered

I order two pair of nike revolution running shoes on september 28 order not at all packed till now, if i do cancelled order not at all cancelled i call to customer care they are cancelling order but order not taking cancelled, flipkart team telling given complaint to higher officer it will resolved with in 24-48 hrs from november 10, but it resolved till now,