| Address: | 522004 | | Website: | flipkart.com |
I ordered grocery from flipkart on[protected] with order id OD[protected] worth of Rs.1452 with 18 items in basket using flipkart pay later service. Among 18 items only one order of rice bag worth of Rs.430 delivered on 22-feb-22. Rest of 17 items cancelled due to lost in transport by flipkart and is worth of Rs.1022. Regarding this i received only Rs. 59 rupees as refund and there is a gap Rs. 963 not refund properly to pay later account.
Regarding this i raised the refund request on 24-02-22 and they raised the reqest and replied the refund process within 48 hours. and later postponed to 26 feb and then 27 feb. but at the end of month i did not recieve single rupee to my account. And it was purchased through pay later bill is generated at the end of month i pay the minimum fee of Rs.300 they convert that amount in to finanance charges of Rs. 120 and rest is credited to my paylater account. i convey this to Flipkart escalation team they said that including charges all the amount refund to pay later service i trust on thier words and calm for two days.
After this flipkart started playing game with me i called to customer care around 42 times for making this issue to resolve they call to me and ask me to wait on call for checking and put call for 30 to 40 minutes and disconnect the calls. They repeat the same each time i try to contact them luckily three times connected to their higher team but they also do the same by putting call on hold and auto disconnect with out resolve the issue.
its more than one month i waited for their resolution flipkart is failed to resolve the issue i face worst service even i have flipkart plus membership. by the flipkart mistake the pay later service is temporarily on hold by capital first and have entry in CIBIL file and loss of money.
And from today onwards they disable chat option for contacting customer care.
This was the issue faced from Flipkart for the 7+ years of Flipkart plus member.
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