Flipkart — I received a missing product of

Address:

hno 2-2-128/17/a vijaypuri colony

Hi,
oder id :OD[protected]
I have purchased a brpl 5gram gold bar worth 30, 502 /- from flipkart on 23feb I received a missing product on 23 feb (product was sealed)...
I have raised complaint and a return request
Seller have cancelled my return request within 1 day every time i raise a return request seller cancelled it this had happen till 24feb then a had raise a complaint to flipkart concerned team that seller had scammed me and sold me a empty box...they took my complaint and ask me to wait till mar 5
On 23 feb i get a call from concerned team that sir please wait 4 more days I agreed ...
I had made nearly 10calls to flipkart customer support evertime I call they ask me to wait 2 working days...this is carrying on till now (25 feb 2023) Every time I call them they ask me to wait 48 hours and says our team is working on it
I have ask them to give me seller information so that I could file an FIR but they denied
They told me we are working on it
Still me complaint is pending and no action is taken on it