Flipkart — I received defective product of realme buds

Address:

Rama medical College hapur

I recieved defective product...one side of the earphones are not working...it works after touching and den again the sound stop after a sec ...the Flipkart is saying that we can't make a refund of this order..bt before making a order its written their dat it can be refunded..the order id is
OD[protected]
Register mobile no. [protected]
I want a new refund of this order...i cant keep a defective product with me