Flipkart — id blocked

I ordered Rado Watch and got it delivered on[protected]. i want to replace the same as it is different from the one i wanted.but my account has been blocked by you.the watch is covered under 30 days replacement policy but since i am not able to log into my account i cant replace the same.the watch is worth rs 91800 which is a huge amount and a huge loss.i want to change the watch ..customer support team says their system has detected many returns from me but please give me details of the same..because i havent placed any return request earlier ..i am a genuine customer and can give my id proofs to prove the same.please help me out and open my account so that i can manage my order.i shall be highly oblidged to you.