[Resolved]  Flipkart — if you cannot handle the workload of events like billion day then stop it. don't harass customers

Address:

Mumbai City, Maharashtra, 421202

Crazy things happening in flipkart and in every call your agents giving me different answers and blaming each other.
My order od[protected] given on 24th sep with a delivery promised before 29th sep.
29th sep, i received an email and sms that it will be delivered before 7pm. I took a leave from office.
2pm on 29th sep. I got another sms and email that it will not be delivered today and delivered on 4th oct ie 5 days from the date promised
I asked call back multiple times and received 4th oct as the delivery date.
Then i asked me to connect to escalation department. I had a long call with priyanka. She concluded that all of the above information is wrong and the product is out for delivery. She gave a commitment that it will reach me before 7pm on 29th september
It did not happened. Today ie 30th september, i called again. The agents are back to 4th october date. Swetha from escalation department team says she cannot do anything about it as it a different team and i have to wait till 4th october.
Attached is a screenshot taken from your portal. It shows the tv has reached bhiwandi on 27th sep. Since 29th sep 3:49 pm it is out for delivery.

Does it takes 21 hours to reach my house from bhiwandi?
Why are your agents saying so many lies? Why are there so many sources of information and why are you so helpless?
If you cannot handle the workload of events like billion day then stop it. Dont haressing the customers