[Resolved]  Flipkart — IFB fully automatic washing machine

Address:	Bangalore, Karnataka
Website:	Flipkart

I had ordered IFB fully automated front loaded washing machine from Flipkart 23 days back. Delivery was to be done in Saharanpur, UP. Despite the product being shipped to the city, we did not get it. We did not know where it was because being asked by customer care executive, we got to hear that they themselves were unable to contact the logistics team.Not only this, in these 23 days I had called their office many times and every time they asked us to wait for 2 more days. Then 1 day suddenly, they cancelled the order themselves.

My 2 main concerns here are :
1) Why no one came to deliver after providing the full address and 2 phone numbers?
2) How can they put a notification which said "Delivery not done because customer refused" without even contacting us?
3) Why did they make fool o[censored]s for 23 days and then cancelled it themselves because they failed to deliver but have shown as if we cancelled?

I should get a compensation because :

a) I wasted my time and energy for 23 days calling them and explaining them again and again.

b) I am in a loss because it was the time when I could have got the product for much lower cost from market as well as it was festival season whereas now I will get it for a much higher cost.

I request you to look into the matter seriously.