Flipkart — Improper service

Address:

Ahmedabad, Gujarat

Hi Team, I have bought a Brand New Apple iPhone 5s from flipcart last year around August. View OrderSat, Aug 16, 2014 (OD[protected]) I have faced many issue like the screen was going black and blue. I was getting blue strip in between operating phone and many more, basically it was software problem which I already informed the team to resolve it & and they have just wasted my hefty amount of time which is more important than money and also hard earned money. They did provided me the wrong Apple service center number and address this happen twice (let me know if you required mail proof) where Apple office never exist. Finally after making lots of such complain I got a call on one fine day for refund instead of getting replacement from Apple Store or flipcart. Later after getting refund I again trusted Flipcart to book Apple iPhone just because of below 2 reasons 1. Apple product 2. Flipcart services I though that yes it may be a product that I have received will be defective by any of Xyz reason and also as Apple had earned quite good name in market by satisfying all its customer and also Flipcart did. I have a Apple phone right now which is also ordered on View OrderTue, Sep 23, 2014 (OD[protected] Now in this phone again I'm facing many software issue the same complain are raised. I have called the customer care for the support as they just informing me that as 30 days are passed away so they cannot help me with this product that I have purchased and guided me to visit Apple Store. They also informed that they can only help me with the product of Apple service center says in written that they won't be helpful in solving my problems. If I'm visiting Apple Store they are just putting my phone under observation and wasting my time. Just one service center exist In Ahmedabad that also we have to stand for at least 20 minutes in queue. They fellow just update software to latest version every now and then and tell me that it is done. Is that the one you tell me service. When ever I'm saying that please resolve the problem or provide me a written document that you cannot help me out with the issue, they simply says that they cannot guarantee for software. Not mentioning any Apple issues as already Apple Store have check all the possible options. 1. iOS is only used by Apple devices. Then why Apple cannot guarantee for software. If not Apple then who will?? 2. What if Apple Store is not helping with the software, so flipcart also won't take care of customer. I think that both the company has earned reputation in market and also earned lots of money. We are just paying you people sitting on laptop just we do have trust. Online business is only based on trust. If this is not resolved I would make sure noone from my friend or family would take your service. No doubt it in not going to affect you in present but one fine day it will really do. I would like to get a way out of it as I'm really facing many issue in phone. Phone has became basic need in our day to day life. I'm not a fool sitting here spending 30-40 k just on useless phone which has really ruined my life from the day of purchase. Please have courage to reply this mail and with a proper solution. Regards, Jignesh more