Flipkart — incomplete order received | account blocked with inappropriate reasons. | |
Hi, I have been calling and writing emails from last two months i. E from the Month of may, I have mailed many times and escalated the issue but there is no Satisfactory response form flip-kart's back end team, when ever i have Called every customer support executive understood the issue properly and Always found my concern as a genuine one, they always escalated it to the Back-end team, but the the back end always rejected the escalations and Sends a same vague reply every time. I have order few products on 19th of may : 1) od[protected] : 7 products (Shoes and clothes) 2) od[protected] : 7 products (Clothes) This order id has 7 items and out of them it has 3 jockey track pants od[protected] from which i have only received one trackpant, the package was very small and has only one trackpant and it's invoice claims it has three trackpants, i have called flipkart team in the month of may for this issue and they assured me that my pending order will be delivered in 3-4 days, and afterwards instead of sending me the products. My account was blocked, for which they give a reason that: "our systems have detected an unusually high number of returns" I have been claiming for my genuine products which i have not received, Even out of the order id's have mentioned which has 14 products in Total (7+7), only one item was returned and 2 items were replacements for Size change. I have been mailing and calling from over two months now, i have also sent Mails to grievance. [protected]@flipkart.com and [protected]@flipkart.com with Subject line: *incomplete order received | account blocked with inappropriate reasons.* But didn't received any reply from these, though i have received same Reply from backend team. Also, i have attached few photo's of the package carrying jockey products. (Please notice that courier package is very small and it can hold only one Product, how will it carry 3, as the invoice claims.) I am asking for the products which i have not received either by refund or by the sending the products ordered. Also out of the order id's i have mentioned almost 50 % of the products are fake and defective i have to return that also, since my account is blocked i can't even return that also, I have asked the flipkarts backend team to call on my number, but didn't received any call till now. Flipkart has 30 day return policy over fashion and lifestyle (Clothes and shoes) I have asked for return under that policy, and there is no extra clause on that which i am not able to fulfil, i am not sure why flipkart is doing injustice to me. Was this information helpful? | |
Flipkart customer support has been notified about the posted complaint. Verified Support Aug 19, 2019 Flipkart Customer Care's response Hi, We are sorry to let you know that our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. | |
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