Flipkart — incorrect delivery and poor customer service

I am writing to complain about the incorrect delivery and subsequent poor handling of my return request for the Aashirvaad shudh chakki Atta order.

Order Details:
Order: OD[protected]
Invoice Number: FAJ32R[protected]
Product Ordered: Aashirvaad Atta (10kg)
Product Delivered: Aashirvaad Atta (5kg)

Upon receiving the incorrect product, I immediately requested a return and replacement. However, my issue was not addressed promptly and was delayed for an entire day. When I contacted your customer support executive to escalate the matter, I was surprised to see that my issue was falsely marked as resolved without any actual resolution.

This experience has been highly frustrating and has caused considerable inconvenience. I request that you promptly address this issue by ensuring that I receive the correct product (10kg Aashirvaad Atta) or a full refund on return.