Flipkart — Incorrect product, no replacement nor refund for 2.5 months

Address:

Rajagopalarao Bommakanti Flat 203 Block 41 BollineniHillside Nookampalayam Sithalapakkam PO Nookampalayam, Chennai - 600126, PH 9962001144

I have ordered a 6 seater dining table on sep 21st which was supposed to be delivered on Oct 03rd. There was no communication and with follow ups, item was delivered around oct 17th or so which was incorrect and also damaged. I have logged a return on 21st October and absolutely no response from Flipkart. With every day follow ups with flipkart, flipkart updated on 17th November saying, the replacement got approved on 17th nov and also shipped and picked up by courier partner on same day with delivery date of November 27th.
There was no update after that until Nov 26th where by flipkart updated the product was delivered on 17th November itself while it was supposed to be delivered today which is 27th Nov.
This entire process looks like a scam to cheat customers and now have lost INR 25000.
I would like to seek refund for product and also compensation for mental agony going through since October 03rd for follow ups.
A front line execute from flips calls and says raised complaint only for some one else to close it.