[Resolved] Flipkart India — Wrong product

Khoda Ockie

from Bengaluru, Karnataka

Address:	Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road Devarabeesanahalli Village, Bengaluru 560103, Karnataka, India
Website:	www.flipkart.in

I ordered 6 pkts of PRESTO soft Facial tissues for RS. 750/- from Flipkart on 9/06/2020. On 17/06/2020 they sent me wrong product. Instead of my ordered item they have delivered 6 ordinary NAPKINS packets that too with their price discarded. I need immediate repayment or exchange of product at the earliest.
My Flipkart order ID: OD[protected]
Seller: Shree Kesar Medical Store.

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Aug 7, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 19 Jun 20 and will be reflecting in your account by 22 Jun 20. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number[protected] and[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.