Flipkart — Insecure IT systems


My Flipkart account has been logged in continuously from multiple locations across the country. An order has been placed using my super coins and the product has also been delivered to a location which doesn't seems to be a valid location. Order placed in Uttar Pradesh and product shipped and delivered in Uttar Pradesh.

I have never used my flipkart password anywhere in the past couple of months as they are always logged in my mobile app and corporate PC. It is clear without insiders help one cannot attempt such phishing and utilizing flipkart coins for purchases.

And the most pity thing thorough out this attempt of logging in from a untrusted location, placing order, using super coins for purchases there is not a even single message about unauthorized access from remote location or OTP for the purchase using coins to my mobile number associated with the flipkart account.

This is the security of their IT systems.

When contacted customer support for reporting their solution is to reset password. They are not bothered about their insecure IT systems.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Flipkart customer support has been notified about the posted complaint.
May 16, 2023
Updated by Bala30300
Tried to get the response from flipkart customer support several times, but no resolution or proper response from their end. Stopped using Flipkart after 8years of continuous usage.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information