Flipkart — Intentionally rejected refund in order to convert to replacement

I had ordered Nothing phone (1). I created a return request where technician was supposed to visit. The technician never visited and the return was rejected with reason that I didn't pick up the call but I never received any call. And now it only shows replacement option on the website and no refund is available
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Flipkart customer support has been notified about the posted complaint.
Jul 31, 2022
Updated by Akshay Kakatkar
I created the return request because the phone did not turn on after system update.
Jul 31, 2022
Updated by Akshay Kakatkar
I have contacted support multiple times and everytime after explaining the issue they put the call on hold and never get back to me.
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