[Resolved]  Flipkart Internet Private Limited — Incorrect information on website. Issue in product delivery date and product delivered.

This is in regard with the order OD[protected] placed with flipkat.com on 4th of December. As per the information provided after placing the order the product is available and was to be delivered on or before 13th Dec. On enquiry on 13th Dec we were informed that it would be delivered before 16th Dec. Finally we have received the product on 15th Dec. but, the product that was delivered is different from the one that was ordered. On contacting customer care we were informed that the product might not be available with the seller and they would take back and refund the money in 6-7 working days. Also they blamed on the seller saying that the product was not available. If the product is not available why is the product shown available on flipkart.com even now (15 Dec) It was a gift to our friend at Manipal. How can we gift something and takeback saying some excuse. For us the direct point of contact is flipkart.com and not the seller. When the company (flipkart.com) doesnt have the information about the product being deliivered by the seller. why do they publish information about the product availability and delivery. Our Concern are: 1) Delay in delivery of product. 2) Different product received. 3) No replacement assurance because o[censored]navailability of the product as informed by flipkart customer care representative. 4) when the product is not available why is it still shown available on your page. 5) Refund of money would take 4-5 business days as per the flipkart policies. the delivery was planned on occasion and because of improper details on the site the surprise was completely spoiled.