Flipkart — IPhone 14 not delivered yet

Address:

Bengaluru

I had ordered an IPhone 14 in the big billion sale on 9th October 2023 and the delivery date was of the same date. The delivery got rescheduled to next day because of logistics issues. It didn’t happen on the next day as well and automatically got rescheduled to next day - 11.10.2023. They provided with a wishmaster number which no one picked and no call came from their end. I called the customer care numerous times and they always say that the matter is being escalated and I will get a call from their back end team. But I never received any call or update on the same. I raised the issue on twitter support and from there also they are asking me to wait till 15.10.2023. Till now there is no response from anyone and the app has no update on the order delivery. I live in the centre of Bangalore and it’s never difficult to deliver any product here. The EMIs of my purchase has been converted already and I need to start paying from next week. I do not want to cancel the order and re-order the product because this is already a re-ordered product. Again cancelling and reordering means a loss of 2000 INR.