| Address: | New Delhi, Delhi, 3005005 | | Website: | www.flipkart.com |
Hello team,
My name is mehul kapadia from surat gujarat.. I would like to share small story of flipkart india.
I ordered the product name iphone 5s 16gb silver colour on 3rd of october on my surat address but unfortunately the pincode was been wrong and hence i made 4calls to flipkart to change the pincode and the answer which i got was it would be done and product would be provided on promised 13th october 2016 but unfortunately today when i tried to track it says that product return and money been refunded.. Where in such a case i as a customer never requested and when i asked to flipkart about this it says system generated and i also asked for terms and conditions they say that try are no such condition and it's been system generated. They even did not try to contact, message or email to me about the situation.. When i made the call i clearly mentioned to the customer care without prior to y information please don't cancel the order.
I also used the foul language and the flipkart customer care disconnected the call and when i made the call back again they said that i cannot use that kind of language and i said for showing me terms and condition and they did not had any answer.
I would need a help
Sending you all the details of my order in the attached file
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