[Resolved] Flipkart — iphone 6s rose gold may 2018

GauravR007

from Pune, Maharashtra

Address:	Bangalore, Karnataka, 411002
Website:	Flipkart.com

Hello,

I had purcased a product from flipkart in may 2018. I received a fake profuct from flipkart. The invistigation took place. After thr invistigation result. They decided to send me a replacement. A replacement was being sent and once it reached to the final city destination. The replacement was cancelled and after that no replacement nor the refund is being provided to me till now. Evry time i call they say complaint is forwarded we will get back to you.

I would like to have the clear report of the invistigation which took place 6 months back. A return was accepted and again after that relacement was taken off. The team have called me so many times. Sellers had called me so many times. Is this how you make fool of the customers. Every time i call they say we will file a complaint and escalate

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Dec 25, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2018

Flipkart Customer Care's response We will revert on it.

Nov 27, 2018

Updated by GauravR007 The customer care just send the same email again and again .. there is no returns on my account nd they say huge returns found. When i ask the list they never reply ... I need to know why this is being happening ... How the hell sellers are authorised to decide the customers for flipkart ... I need to know why a replacment was cancelled after whole invidtigation proved sellers mistake. They perosnally called and said this too