[Resolved]  Flipkart — iphone 7 128gb gold/ refund being rejected over and over again

Address:

Karnataka, 700079

I am so disappointed and furious at this moment. I have been a customer of flipkart since years and have bought some expensive products earlier but never in a million years had this happened as it is happening today. I have placed an order for an iphone 7 gold 128GB of Rs 23059/- from 2GUD(flipkart). Received it on 21st July 2019. I am well aware of the fact that the products from 2GUD are refurbished, however the battery drains faster then i ever imagined. It do not last for even 3 hours so how do you expect me to keep it? Plus the overheating of the phone is another issue. So on 22nd July 2019 made a request for return. They send a technician for further enquiry and it was decided for a return. But what flipkart does is reject my refund saying the technician did not give the proper feedback. I have talked with the technician he said he did his part for sending feedback of return but has no clue why did they reject it. So they again processed my return and refund request and the next day again they send the same technician. The technician repeated the same lines you must return it and i ll do my part. But the moment he leaves they reject my refund again. And again after having a talk with the help centre they are saying to send the same technician again? Like am i a kid?? Or a fool??
The technician says a different story the help centre says a different story.Flipkart sucks and has failed so bad.
I need my refund and want to return this phone in fair and square way round.