[Resolved]  Flipkart — iphone 7 ordered: not getting any clarity on delivery

Address:	Pune, Maharashtra, 411027
Website:	www.flipkart.com

Hi team,

I have ordered an iphone 7 from flipkart on 21st sept 2017 and the time communicated for delivery was 23rd sept 2017. But i haven't received that order yet.in the tracking log it shows from last 2 days the product is travelling between pune sort facility and various hubs. Pune sort facility dispatched the order to pimpri hub, they sent it back to sort center and the status because misrouted within same city. Again yesterday pune sort center sent the order to thergaon hub, today in morning they again sent it back to pune sort facility and again the status becomes misrouted within the same city.

The response that i am getting from customer care executives is really useless and they don't know wht's going on. One of the senior executive said, its with flipkart's shipping vendor and now its not their responsibility.

I had a word with a team handling logistics on 25th sept and given them detailed address and they said that the order will be delivered on priority, but today again the order was sent back by the hub to pune sort center. I think flipkart is making fool of its customer and the discounts given on big billion day was good for nothing. Attaching snapshot with this request which will give clarity around their pathetic logistic management.

Order number: od[protected]
Product: iphone 7
Regards
Tushar