| Address: | Bengaluru | | Website: | Flipkart.com |
Order Id: OD[protected]
Incident: IN[protected]
I ordered IQOO 9T 5G (ALPHA, 128 GB) amounting to Rs.48, 990 from Flipkart on December 9, 2022 6:43 pm. On December 19, 2022. the order was delivered. The outer package was intact but when I opened the inner package, I found that I was delivered a different smartphone of the same brand IQOO z6 lite!
Immediately I raise a return request. With multiple back and forth conversations the return request is still not approved, despite me contacting them multiple times. So, I was asked to share my Aadhar card on a chat i had with one customer service agent but, when I try to confirm it through verbal communication the Flipkart customer service agent told me “your personal verification is not required and do not have to share your adhaar or PAN”. They have also asked me to sign a Consent form which states 'Lodging of FIR for the missing Laptop/mobile’.
Personal documents like adhaar, voter ID, Drivers License etc. does not always match your present address or the delivery address of the order. I do not want to share such confidential documents to Flipkart or other third parties due to privacy risks. If the Seller and Flipkart have delivered wrong product, they shouldn’t ask for confidential documents for their own faults? Nowhere in their returns policy have they asked the customer to provide the ID proof to process the return request.
Flipkart is causing me too much of mental stress and I've been waiting days for them to resolve this issue, but in vain.
I want Flipkart to -
1. Process my return request without sharing my confidential documents (Aadhar card, Voter ID, Driver's license, etc)
2. Send a refund the amount paid (Rs. 48, 990)
Kindly help me out. All the images are attached for verification.
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