[Resolved]  Flipkart — Irresponsible flipkart service and product missing

Website: Flipkart.in

I had ordered fossil watch of rs 22995/- on jan 20 and on jan 23 i received box but inside product was missing so delivery guy told me to raise complain, on jan 23 evening i raised complain for product is missing but customer care made mistake that product is damage so on jan 24 i again raised complain but it was rejected because emailed was registered so i called customer care that i can't update my email id so please update it.. They said their server was down so they can't update and 29th jan flipkart finally updated my email id and i raised complain and they accepted my complain and requested for i'd proof and i submitted my id card... But still it was rejectee because of their carless issue.. On 19th may i called customer care and they said they can't help me anymore because my policy period is over but i had raised me complain before policy period but their system was down so it not my mistake and now they are not answering my call also...
I hve all call recording proof and mail proof