[Resolved]  Flipkart — issue pertaining to abbr stereo boombox purchased through flipkart

Address:

# 121 , 2nd Main , 8,th cross, Maru, 560064

Respected sir,
Order id : od[protected] andreturn id:[protected]

I am h p nanda kumar, mob no. [protected], an esteemed customer of flipkart, i have purchased mi tv 55', mobiles and many more products from flipkart.
This is the first time i am facing lot of problem to get my product replaced.
I have booked for abb boom box on 10.10.2019 on cash on delivery and got the delivery on 15.10.2019, to my surprise, the boom box received id black in colour and it is not working when it is switched on, smoke came. I have requested for replacement, there is no option to select both colour and also dead on arrival. I have selected dead on arrival option. When the replacement came, the representative refused to replace as the colour is different and told me to call flipkart help center.. When i have to try the help, i mistakenly registered one more request while serching for the help link. As i have called the flipkart help line, the executive told me that 2 requests are there and he will cancel both requests, asked me to wait for 24 hrs, as i understood, the return menu will appear , once it appers i should call help center for registering replacement request by help center. { pl refer audio recordings of flipkart help center } to my surprise no menu appears, then again called flipkart help center, then the executive attended told wait for 24 hrs more, { pl refer audio recordings of flipkart help center } . i have waited for 48 hours and called again, no solution i got from flipkart help center and told that one docket raised, it will be resolved by 29.10.2019, { pl refer audio recordings of flipkart help center } i have paid rs.3, 363/- for faulty system and no help from flipkart help center. They are instead of looking in to the issue, they are simply bruising aside issue,
I trust your self will take personnel attention in to this matteri once again request yourself look into the matter and provide me the justice by replacing the unit or refund the money please.
Regards
Nanda kumar h p. M tech, mba, (Llb) mob: [protected]