Flipkart — Issue with Flipkart Pay Later impacted my credit score

I have been chasing flipkart regards to my flipkart pay later, where it is showing due as around 238 rs for 35000 rs availed by me from flipkart.
But, i never those 35, 000 from flipkart and it is showing as personal loan from IDFC - flipkart in credit report, which is not right.
So, it is showing due as 238 rs and there is no column in credit report whether it is settled or unsettled of 35k, Also, there is no intimation on due amount from flipkart either through mail or call or in app.
I have been chasing flipkart from last 30 days, no proper reply till today after multiple chases.
This is impacting my credit score and unable to take because of this issue.
INC raised - IN[protected]

I want this issue to be resolved asap as it is impacting my finance.