I am writing to formally lodge a complaint regarding my recent experience with Flipkart concerning my order of the Carlton London Atlas Mesh Office Adjustable Arm Chair (Order ID: OD[protected].
Upon receiving the chair, I discovered that it had manufacturing defects, specifically that one of the armrests would not attach properly. I reported this issue, and after an inspection by your official staff, my request for a refund was approved due to the product being faulty.
The pickup was scheduled for October 3rd, but it did not occur as planned. Since then, I have repeatedly attempted to resolve this issue through customer support. Each time, I was advised to wait until October 10th for a resolution, but no further action was taken. I have contacted customer support multiple times, only to be told to wait 24 hours for a resolution—this has occurred on more than three occasions with no progress.
Additionally, I received messages asking me to confirm if I had tried to cancel the pickup initiated by your staff. I want to clarify that I have not attempted to cancel anything and have responded promptly to those messages.
I am extremely frustrated with the lack of communication and resolution regarding this matter. I kindly request immediate action to arrange for the pickup of the defective chair and to process my refund without further delay.
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