Flipkart — Items missing in delivered order

I have placed order on flipkart on 6 September 2022.
Order ID - OD[protected]. & promised delivery date was 12 september.
after contacting flipkart support several time
i received my order on 15 September.
flipkart promised to pay 10% gift coupon for the new order.
I RECEIVED INCOMPLETE ORDER ON 15 SEPTEMBER. 3 ITEMS ARE MISSING.
1 ANANDA GHEE 100 ML & 2
GAINDA White Perfumed PHENYL 5 litre.
i contacted flipkart support several times, but no proper responce from flipkart.
At last my return request is raised & i was told that i will get refund for the missing items.
my order contains several items, only 3 items were missing.
2 bottles of gainda phenyl 5 litre value was rs 139 + rs 139 = 278 rs
1 ananda ghee 100 ml value was 49 rs, BUT THERE WAS PROMO GOING ON SHOPPING ABOVE RS 1000, I WILL GET THIS ANANDA GHEE FOR RS 1.
I HAVE NOT REVEIVED THIS ITEM, SO NOW FLIPKART SUPPORT SAYS I WILL GET ON RS 1 REFUND FOR THIS AFTER VERIFACTION.
NOW MY QUERY IS I HAVE AMOUNT ABOVE RS 1000 TO GET THIS PROMO.
PLS LOOK INTO MATTER & SOLVE THIS ISSUE of 3 missing items & promo valve.