[Resolved] Flipkart — kent water purifier - issue with delivered good

Ravi Kiran

from Delhi, Delhi

Address:

Bangalore, Karnataka, 500020

I have bought a water purifier in the month of september 2019 which got installed in first week of october. After installation the purifier started giving trouble related to tds maintenance and in last two months i have raised 4 service request to kent and inspite of changing the spares related to tds the water is still showing low tds value and low asked horrible. As the mineral content is low entire family started getting joint pains.
Now when i approach kent they are claiming that we can only do service and they asked us to get back to flipkart as we bought the purifier through online and when i approach flipkart they are saying as per policy we can’t replace, so i would like to raise a complaint against flipkart as i got a defective good and kent is claiming that they can’t repair it anymore.

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Feb 4, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response Hi,

Order ID: OD[protected]

This email is related to the complaint raised on Consumer forum.

We would like to inform you that at the time of purchase of your Kent Ace Star (11081) 8 L RO + UV + UF + TDS Water Purifier you got 1 year brand warranty. Post the return policy of the purchased product from Flipkart if you face any issues kindly get in touch with the brand to claim warranty.