Flipkart — Lack of service

I have been complaining about a wrong delivery since the 1st week of Sep. Each time i call they say to wait for 24-48 hours and nothing happens. No one even calls you back to follow up. The last email promised pickup of the wrong product on 28 Sep. No one came, when we called they said they will come today, still no one. My Order ID is OD[protected] and complaint / incident ID is IN[protected]. I need a refund of my money.
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