[Resolved]  Flipkart — laptop order cancelled automatically

I have ordered a laptop. The order was cancelled automatically.
Order id: od[protected]
Date of order: 21st sep 2017
Date of cancellation: 27th sep 2017
Expected day of delivery: 29th sep 2017

I have received a mail saying that you were not able to reach. But its a home address and we are available all the time. Not even a single delivery attempt was made. Yet i receive such a mail. Also, i did not get any notification asking alternate address.

I have tried getting help from customer care. The customer care executives are not able to help me with this. Even dropped a mail to [protected]@flipkart.com as suggested by customer care executive. Yet to receive any response.

I don't want refund. I want my product.