[Resolved] Flipkart — laptop price difference not refunded as committed

Fayazka

Address:

Bangalore

Worst customer care from flipkart. Ordered laptop on offer. Delivery severely delayed beyond three weeks, custcare calls me and asks to cancel order&place new order (W/o offer). Commits via email to refund price dif[censored]pon product delivery.

As requested by flipkart agent (Mr. Sujith b) on 18th august 2020 via both email and phone, i had cancelled my old order (Order # od[protected] and placed a new order for the same product at a higher price. My new order id is od[protected], and it has been delivered to me. Intimated flipkart immediately. After a week of no response, now they bluntly refuse to refund the price difference! Cheats to the core.

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Aug 10, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2020

Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'Asus VivoBook 14 Ryzen 5 Quad Core 2nd Gen - (8 GB/512 GB SSD/Windows 10 Home) X412DA-EK501T Thin and Light Laptop' has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 18 Aug 20 and it will be reflecting in your account by
28 Aug 20. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell. Your kind understanding is appreciated.