[Resolved]  Flipkart — Lenovo A6000 PLUS Mobile Handset- Order No. OD[protected]

Address:

Howrah, West Bengal

On 5th may 2015 i had purchase a mobile handset from your site. The same was working fine. Due suddenly from 20th may mobile showing problem in touch screen and Complain to your toll free number[protected], from their we got a link to download the software Smatcheck. The same has been downloaded but my wife unable to cop to run that software and on 23rd may my request for replacement of mobile hand set had been disapproved i.e. Return ID is 19840799. Some how i manage the mobile to run but after that it give a lots of problem while writing also, so again i made call your toll free number and your technical team check the mobile thru your software and find there is some issue in touch screen and they advice your concern department to replace the same and your concern department on 02nd June 2015 confirm that your mobile will be replace before 12th June 2015. On 5th June i had received mail to confirm for replacement by friday 12th June 2015 and Shipment details also been sent to my mail i.e. Thru EKART LOGISTICS and ID is WSRP[protected] at my mention address. But again on 7th June your executive called me and said your replecement is canclled and we again generating your Return ID and same is 21001562, i am surprised on 12th june while calling your customer care officer that i had not received the replacement as promised by you and they replied that same has been cancelled due to some transmission error. On the whole i find it you all are making customer fool, at the time of service you are not able to replace the same but at the time of purchase you never failed to delivered the materials before the time. You have no ethics to support the customer and as advertise and claim to resolve the matter at the earliest is failed. So i am thinking to move with the consumer court at Kolkata for my justice. Regards Jitendra Kumar Kochar email: [protected]@gmail.com