[Resolved]  Flipkart — lenovo k3 note-imei mismatch and product is defective

Invoice no-

Lodged first return request on 24th octbut it was rejected even though the technician from their side who visited on 26th oct confirmed that the product is defective. Another return request was lodged on the same day. Shortly status of the return request became pick up is approved and will happen next month. (I took the screenshot of that particular pick up message but later that page became unavailable). Next day [27th oct] technician called and told me to inform flipkart as there is mismatch in imei number. So now two complaints-defective mobile and imei mismatch. Lodged these complaints again by calling customer care. Later i got a reply that resolution team will contact me on 28th oct evening. But on 28th oct morning i got another email/call from flipkart asking to send the snapshots of imei number and i did it also but later in the evening they notified that the resolution team will contact only after 24 hours. Instead of resolving the complaint, they are trying to delay this as last date for return is today (29th oct).

Desirable resolution-refund of money