[Resolved]  Flipkart — Lenovo vibe p1m battery charging issue

Address:

500012

Hi, I have bought Lenovo VIBE P1M mobile from Flikpart June 2016 and it is still under warrant till june 2017.

My mobile is not getting charged (infact charging slowly some 5% charging takes whole night) from last 2 months. As mobile is in still warranty, i went to Lenovo service provider today (Mobi Quest, KPHB colony, Hyderabad).

When they checked the device without opening that device, they are saying that device is little bit bend (Normal user like me cant understand that it was bend) so it doesn't comes under warranty and they rejected it by further saying if you want to repair it it takes minimum of 850 Rs and in addition to that they are saying there are chances of getting device got dead if they open it and for that they are not responsible.

I amazed when they said mobile was bend and hence it doesnt comes under warranty. When i bought mobile from flipkart, that mobile is like that only (as an end user or customer i mostly check mobile working fine or not with all given features, how can i know mobile was slightly bend and all that and which customer checks that one, do i aware of mobile design?)

So i'm writing this to flipkart how should i tackle this. It has been 10 months i bought this mobile and now i am unable to charge the battery and use it, To whom should i blame? Flipkart for giving slightly bend mobile or Lenovo who tried to unwarrant the device by means of giving silly reasons. I observed almost all the customers came to lenovo Service centre are told these silly reasons and rejecting their warranty. Many customer got in to verbal fight with Lenovo service provider. i have taken written letter from Lenovo service provider asking them to write the reason why they rejected warranty and i am attaching the same for your reference.

Service provider executive name : Mounica

Please reply on this asap

Thanks,
Sumeeth